METREL provides to its distributors worldwide a complete service documentation with calibration procedures and the appropriate equipment for an efficient local after sales activity. Please describe your technical problem in detail below. Include information such as when the problem started; how you have attempted to fix it; and anything else you consider important. The more you tell us, the quicker and the more customised the solution will be.

You must first obtain an RMA number from Metrel (Return Material Authorisation) before shipping any equipment for repair. Equipment and accessories without an RMA will not be accepted.

RMA - Short for returned materials authorization, an alphanumeric identifier used by hardware manufacturers that indicates a user has been authorised by a company representative to return a product to the manufacturer for repair.

Frequently Asked Questions (FAQ) is a list of most common questions and their responses regarding service of METREL instruments, testers and services.

Products manufactured by Metrel are warranted for two years from date of shipment. Items not manufactured by Metrel such as modems, Ethernet adapters etc. are covered by respective manufactures warranties.

Everyone who want to use Metrel support must be logged-in like end user or our distributor.

Everyone who want to use Metrel support must be logged-in like end user or our distributor.

Everyone who want to use Metrel support must be logged-in like end user or our distributor.